Privacy policy
This Privacy Policy describes how Fluffsome (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.
Personal Information We Collect
When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.
As you browse the site, we collect information about:
- The individual web pages or products you view
- What websites or search terms referred you to the site
- How you interact with the site
We refer to this automatically collected information as “Device Information.”
Information You Provide to Us
When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely by third-party payment providers)
We refer to this information as “Order Information.”
For custom orders, you may also upload photos of your pet and provide text (such as a pet’s name). This content is used solely to create and fulfill your custom product.
How We Use Your Personal Information
We use the information we collect to:
- Process and fulfill your orders
- Create and produce your custom rug
- Communicate with you about your order
- Send order updates and tracking information
- Provide customer support
- Improve and optimize our website
- Display relevant advertising through platforms such as Google and Meta
Sharing Your Personal Information
We share your personal information with third parties to help us operate our business, including:
- Shopify, which powers our online store
- Payment processors
- Production and fulfillment partners
- Shipping carriers
- Analytics and advertising partners (such as Google Analytics and Meta)
We only share the information necessary for these partners to perform their services.
Behavioural Advertising
We use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out of targeted advertising by using the following links:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
You can also opt out of some services via the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/
Cookies
We use cookies and similar technologies to improve your experience, analyze site traffic, and support marketing efforts.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the site.
Data Retention
When you place an order, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Uploaded photos and custom design files are stored securely and used only for order fulfillment, customer support, and quality assurance.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction, update, or deletion of your data
- Opt out of marketing communications
To exercise these rights, please contact us at hello@fluffsome.com.
Data Security
We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not inappropriately accessed, disclosed, altered, or destroyed.
However, no method of transmission over the Internet or electronic storage is 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal and regulatory reasons. Updates will be posted on this page.
Contact Information
For more information about our privacy practices, questions, or complaints, please contact us at: